Terms of Service

By using baseperformance.io, booking a call, or starting coaching with Base Performance Centre, you accept these terms. If you don't agree, please don't use the site or the service.

If you're under 18, a parent or guardian must agree on your behalf and stay involved in your coaching. If you're booking on behalf of a club, academy or school, you confirm you're authorised to accept these terms for that organisation.

These terms sit alongside our Privacy Policy. Where they conflict, the Privacy Policy wins on anything to do with your personal information.

We provide

• A personal nutrition plan with targets for calories, carbohydrate, protein and fat, based on your needs.
• Food logging review, written feedback and regular check-ins.
• Strength and conditioning sessions, adjusted as you progress, where your plan includes them.
• Training planned in stages for your event, plus race-week and race-day food and hydration plans.
• Blood and pathology review in a coaching context, with a written action plan.
• WhatsApp support between check-ins, and a welcome pack of resources.
• For clubs, academies and schools: matchday fuelling plans, staff briefings, squad education and screening support.

We don't provide

• Medical diagnosis, treatment or care, or any substitute for your GP or specialist.
• In-person supervision of every session, unless that's what you've booked.
• Supplements, or any commission or income from supplement brands. We don't sell products.
• Guarantees about race times, body composition, or any other outcome.
• Emergency or crisis support. If you're unwell or in danger, contact your local emergency service.

• See your doctor before changing your diet, starting or restarting hard training, or taking supplements — especially if you're pregnant or breastfeeding, taking medication, managing a medical condition, under 18, over 50, or have a history of disordered eating.
• You confirm you are medically cleared to train at the intensity your plan asks for, and you'll tell us about any condition, medication, injury or symptom that affects your plan.
• If a blood result, symptom or screening answer falls outside healthy ranges, we will refer you to your GP. We won't manage it as a coaching problem.
• Stop training and get medical help if you feel faint, have chest pain, unusual shortness of breath, or any symptom that worries you.
• You are responsible for telling us honestly and early about anything that affects your safety, including changes in medication or health.

Blood panels offered on this site are practitioner-ordered and processed by accredited Australian laboratories. Results are reviewed with you as coaching context; clinical decisions stay with your treating clinician.

Training and nutrition change your body and carry inherent risk — soreness, injury, fatigue, and flare-ups of existing conditions. You take responsibility for how you train and for listening to your body.

To get anything out of coaching, you agree to:

• Give accurate, complete information about your health, training, food and goals.
• Log your food and training, or tell us when you haven't, so the plan can be adjusted from real data.
• Attend check-ins on the schedule we agree at the start.
• Follow your medical clinician's advice ahead of anything in your plan.
• Tell us before you change anything major: a new medication, a new event, an injury, a big change in your week.

• The free 30-minute performance call is exactly that: free, no obligation, and you leave with your top three priorities whether you join or not.
• Bookings are made through Calendly. Please book under your own name and use an email you check.
• If you need to move a call, give at least 24 hours' notice where you can and we'll find another time.
• If you miss a call without notice, we'll offer one reschedule. Repeated no-shows may mean we end the conversation.
• Check-ins happen on the schedule we agree at the start of your coaching, and we adjust that schedule when your life changes.

• All prices are in Australian dollars unless we tell you otherwise, and exclude any taxes that apply to you.
• We explain your fee on your free call and confirm it in writing before you pay anything.
• Coaching has a 3-month minimum, then continues monthly until you or we end it.
• One-off services (performance bloods and review, race-day fuelling plans) are paid in advance and are non-refundable once the work has started — for example once a blood panel has been ordered or a fuelling plan has been written.
• If you cancel a one-off service before any work begins, you'll get a refund.
• Fees may change with at least 30 days' notice to current clients; your rate is locked for the term you've paid for.
• If we can't deliver what we agreed, we'll refund the unused portion of your most recent payment.

Club, academy and school work is priced to the squad under a separate quote, and the terms of that quote apply alongside these ones.

We coach to a high standard and we've worked with athletes who've hit big targets. We cannot guarantee a race time, a body composition change, a record, or any other result. Outcomes depend on your consistency, sleep, stress, health, history, and things neither of us controls.

Any numbers, client stories or outcomes shown on this site are real examples from individual clients, anonymised. They are not a promise of what you'll get, and they are not typical for everyone.

• Support runs through the channels we agree at the start — usually WhatsApp and email.
• We aim to reply to messages within one working day. WhatsApp support is not a 24-hour clinical line.
• Written feedback on your check-ins comes at the point in the week we agree with you.
• Please keep coaching messages in the agreed channels so your history stays in one place.
• We may contact you about your plan, your booking, or changes to the service. Marketing emails only go to people who ask for them.

Your personalised plan, targets, programmes and written feedback are licensed to you personally for your own use while you're a client. You can print them, save them and share them with your own coach or clinician. You can't resell, publish, redistribute or give them to other clients or platforms.

The Base Performance Centre name, logo, site design, guides, templates and materials are our intellectual property. You can't reuse them commercially without written permission.

Anything you send us — logs, results, photos — stays yours. You give us permission to use it to coach you and, only with your written consent, to use it in anonymised form in case studies or education.

You agree not to:

• Copy, scrape or republish the site's content, photos or design.
• Use the site for anything unlawful, or impersonate another person or organisation.
• Interfere with the site, attempt to gain unauthorised access, or upload malicious code.
• Book appointments under a false name or with false details.

We may update, pause or withdraw parts of the site at any time. Photos and illustrations on this site are for demonstration; they don't depict real clients unless we say so.

This site and your coaching rely on services we don't own: Calendly for booking, Google for email, files and fonts, Meta for WhatsApp, accredited Australian laboratories for pathology, and logging platforms for food and training data. Each has its own terms and privacy policy, and using them means agreeing to those too.

We're not responsible for a third party's outage, policy change, or how they handle your data — but we will always tell you which service is handling what.

• We only publish a client story, quote, result or photo with your written permission, and you can withdraw it later.
• Published stories are anonymised by default: no name, no photo, no identifying details.
• If you post a review, please keep it honest and lawful. We may remove reviews that are abusive, defamatory, or contain someone else's personal information.
• We don't pay for reviews, and we don't offer discounts in exchange for them.

• You can end coaching at any time by telling us in writing. After your 3-month minimum, one month's notice is all we ask for.
• We may end coaching if the relationship isn't working, if you stop communicating for an extended period, or if continuing would be unsafe for you.
• If we end coaching before you've used paid time, we'll refund the unused portion.
• On ending, we'll give you a summary of where your plan stands so you're not left starting from zero.
• We may decline new clients at our discretion, and spaces in each intake are limited.

Nothing in these terms limits liability that cannot lawfully be limited, including your rights under the Australian Consumer Law.

To the maximum extent the law allows, Base Performance Centre isn't liable for indirect, incidental or consequential loss, for missed events or lost entries, or for outcomes that depend on your own consistency and health. Our liability for a claim arising from coaching is limited to the fees you've paid us in the 3 months before the claim.

You agree to be responsible for claims arising from your own use of the site or your breach of these terms, including giving us inaccurate health information.

These terms are governed by the law of Queensland, Australia, and the parties submit to the courts of that state. If you're outside Australia, this doesn't remove any consumer rights you can't contract out of in your own country.

We may update these terms. The date at the top of this page shows the current version, and material changes will be emailed to current clients before they apply to you.

If a court finds one clause unenforceable, the rest of these terms stay in place.